Frequently asked questions
SHIPPING
How long will it take for my order to arrive?
Unframed artwork print orders are printed within 3 days & mailed in a custom gift style tube. You should generally allow 1-6 days for your order to arrive domestically within Australia. Generally orders are received within 10 days but some areas can take a little longer.
Will my framed print arrive safely?
Yes! We ship our timber and perspex frames once safely packaged within Australia . If for some reason there is a breakage, we will replace it for you.
Do you ship internationally?
Yes we can. Your art will arrive in a sturdy branded gift cylinder. Please info info@th-aquaculture.com for shipping costs to your country. Unfortunately we cannot ship our frames overseas due to their size.
How much is shipping?
Australia: Flat rate $10 unframed.
What if my art print is damaged in transit?
In the unlikely event your art print is damaged in transit, we will replace it for free.
RETURNS
Can I return or exchange my item?
We have every confidence that you will love your signed artwork print but we understand that occasionally you may need to return a product to us. As your print has been made to order we are unable to accommodate change of mind. We are able to exchange your item or offer a full store credit within 14 days. The buyer assumes responsibility for the cost of returning items in an original condition and proof of purchase. When returning an item you should consider using a trackable shipping method as we are not liable for packages that are lost.
Can I cancel my order?
Once your order is placed we are unable to accept cancellations or refunds for change of mind. In this instance we are able to offer a store credit.
GENERAL
Will I be able to store my print in the tube?
We recommend framing your print as soon as possible. However, if you intend on storing it for some time, we would encourage you to take your print out of the tube and store it flat in a dry place. No returns or exchanges can be made on products that exceed 14 day.
Who does all your artwork?
All of our artworks are designed and signed by Gary Kennedy Sometimes we have the pleasure of guest artists and photographers that share our passion for the-aqua:culture
What sort of paper are our artworks printed on?
We love quality paper stocks. Our artworks are printed on 200gsm recycled high grade self-sustainable art paper, ensuring the highest quality product.